Shelly Shields posted images to her Facebook page showing fire and smoke shooting from the exhaust pipe of her new F-450 Super Duty King Ranch.
In theory, a fire-spewing truck sounds pretty cool, but when you're paying close to $90,000 for a vehicle, and you aren't starring in a Fast & Furious movie, that fire can pose a serious problem. That's just what a woman from Alberta encountered recently with her newly-purchased 2017 Ford F-450 Super Duty.
Shelly Shields posted images to her Facebook page recently showing fire and smoke shooting from the exhaust pipe of her new F-450 Super Duty King Ranch. The woman, who according to Facebook lives about 45 minutes northwest of Calgary, said the issue began a mere 10 hours after she took possession of the top-line Powerstroke turbo diesel truck.
In a written reply to Shields, Ford said it doesn't have a vehicle return policy, and she would have to work with the dealership where she bought the vehicle.
The original Facebook post shows two videos of the F-450 as it coasts slowly down the side of a road, the fire and some sparks clearly visible from the side exhaust. Images taken later the same day show close-ups of the exhaust turning bright red from the heat.
Luckily there were no injuries sustained by anyone in or near the Ford, but in terms of getting some sort of compensation, it originally looked like Shields was going to be left out in the cold. In a written reply to Shields, Ford said it doesn't have a vehicle return policy, and she would have to work with the dealership where she bought the vehicle. Jalopnik later discovered that Shields did in fact get a full refund for the vehicle.
As for what caused the fire, Ford gave the following statement to Jalopnik:
We have completed our initial investigation into the Super Duty in Canada and have determined it was caused by an incorrect repair after the truck was produced. We are not aware of any other incidents and we are taking action to prevent this from happening in the future. In this unique case, the customer returned the affected truck and received a refund.
In a reply to Jalopnik, Shields said a Ford mechanic told her simply "turbo hose blew off and was then dumping raw fuel into the exhaust system."
We're glad there were no injuries as a result of this incident, but what we really want to know is - did Shields opt to buy another F-450 with her refund, or did she go with a competitor?