NHTSA is already investigating the case.
In an ample article entitled “Tesla Suspension Breakage: It’s Not The Crime, It’s The Coverup” published by Daily Kanban, the author rounded up all debates on the Tesla Motors Club forum about a Model S owner and the problems with the car’s suspension control arms. Initially, Tesla refused to repair the faulty suspension under warranty, but days later changed its mind and decided to split the nearly $4,000 ($3,100 USD) repair bill with the owner.
However, the owner was asked to sign a “Goodwill Agreement” which said the following: “You agree to keep confidential our provision of the Goodwill, the terms of this agreement and the incidents or claims leading or related to our provision of the Goodwill.” In other words, the 2013 Model S owner was asked to keep things quiet by signing a non-disclosure agreement, hence the title of the article posted by Daily Kanban.
The National Highway Traffic Safety Administration (NHTSA, US) is already reviewing the alleged suspension problem and also the claims regarding Tesla’s desire to keep things under the radar. It’s up to the feds to decide whether there is going to be a formal investigation and also to figure out whether a formal recall is in order.
According to Daily Kanban, there are at least two other examples of Tesla asking owners to sign a non-disclosure agreement related to vehicle malfunctions. You can imagine the NHTSA is not exactly happy about this sort of customer service, so it’s now trying to find out what really happened.